Privacy Policy

Ticketly is a customer support helpdesk. This page explains what information we collect when you use it, and what we do with it.

Information you give us

When you submit a support ticket, we collect the name and email address you provide, along with the subject and message content of your ticket and any follow-up replies. We use this information only to respond to your request and to give you a private link so you can follow the conversation.

If you sign in as a support agent, we collect the email address and password used to create your account, so you can access the support inbox.

Information collected automatically

We record basic, anonymous usage events (such as page visits) to understand how the site is used. These events are not linked to your ticket content and are not shared with anyone outside the team running this site.

How we use your information

We use the information you provide solely to operate the helpdesk: to respond to your ticket, keep you updated, and let our support team manage open requests. We do not sell your information.

How we store your information

Ticket and account data is stored in our database and is only accessible to the support team and to you, through the private link sent for your ticket.

Contact us

If you have questions about this policy or want your data removed, contact us through a support ticket.